Knowledgeable agents: customer experience operators
Two major problems afflicting customer centers have to do with the quality of information available for phone customer ..
Two major problems afflicting customer centers have to do with the quality of information available for phone customer ..
With the explosion and adoption of mobile devices, tablets , the emerging wearables (technological devices to wear) such as ..
Couple of years ago, I began my investigation on the reason for low (if not poor) quality customer service. Product of ..
No organization is excused when it comes to asking how they handle the relationship with their own environment. The concept ..